Return and Refund Policy

At Unitell Electronics Limited, we value our customers and strive to provide the highest quality electronic components and devices. If you are not satisfied with your purchase, we offer a return and refund policy to ensure a smooth and fair resolution.

Returns Customers who are not satisfied with their products may request a return within 14 days (2 weeks) from the date of purchase. To be eligible for a return, the item must be in the same condition as when it was received. This means:

  • The product must be unused, undamaged, and in its original packaging.
  • All accessories, manuals, and included components must be intact.
  • Proof of purchase (receipt or order confirmation) must be provided.

Refunds Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7-10 business days and issued to the original method of payment. Please note:

  • Shipping costs are non-refundable.
  • If the item was purchased with a discount or promotion, the refund amount will reflect the discounted price.
  • Refunds may take additional time to appear on your statement depending on your bank or payment provider.

Exchanges We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at support@unitellelectronicsltd.nl with details and proof of the issue.

Non-Returnable Items Certain products are not eligible for return, including:

  • Customized or special-order items
  • Items that have been used or damaged by the customer
  • Products without their original packaging or accessories

Return Process To initiate a return, please contact our customer support team at support@unitellelectronicsltd.nl with your order details and reason for return. Once approved, you will receive instructions on how and where to send your item.

Shipping for Returns Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service to ensure the item is safely returned.

Contact Us For any questions regarding our return and refund policy, please contact us at:

Unitell Electronics Limited
MCB Trade B.V.
Vlambloem 79, 3068 JG Rotterdam, Netherlands
Email: support@unitellelectronicsltd.nl

We appreciate your business and strive to ensure complete customer satisfaction with every purchase.